MvdW
Martin van der Walt

1 reviews | Active since Jan 2013

30 Sept 2025, 14:28

No Follow-up calls. AND slow to refund

I have never done any business like they do.

I order shocks for a MG 2002. I paid the money.

It is more than a month they had my money.

On the 25th I called and said that I want my money back.

Not once did they ever call me or follow up with me.

I said I will come and fetch it on Sunday. On Sunday the money was not ready, and was promised that the money would be paid into my account On Monday.

Monday morning and 14H00 I called again to find out where my money is. It was prommised it will be paid in on Tuesday.

On Tuesday 14H21 I called again and they said it will be paid in on Wednesday. I insisted on the day (WHEN) the money would be paid in , the sales person got snotty as if I was wrong to insist my money back on the service they could not provide.

I will never ever do bissness with Midas Hillfox again.

0
Replies (1)
Midas
Midas's reply08 Oct 2025, 08:59
Official
Good day Martin van der Walt,

Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delay in processing your refund and for the lack of communication and follow-up you experienced. This is certainly not the level of service we aim to provide at Midas Hillfox.

Please note that your concern has been escalated to management for urgent attention. We are reviewing what went wrong to ensure such a situation does not happen again.

Kindly provide us with yourproof of payment so that we can confirm the refund status and resolve the matter as soon as possible. Please send it to ***.

We truly value your feedback and hope to regain your confidence in our service.

Thank you,
Team Midas