Midas Woodmead EXTREMELY terrible service

Horrible service from the manager at Midas Woodmead I bought a on the 21st of September 2022 card transaction. I lost the receipt due to relocation. They can’t assist me because I don’t have a receipt. How does a company not have an original copy because they gave me a customer copy. They wrote in some books and today they can’t help me. Terrible service.