1 reviews | Active since Mar 2012
Midas Waterval East Rustenburg Gave me the finger.
I recently bought my Monroe shocks for my Honda Civic 1.5 2004, from Discount Midas Waterval, parts no. 16471 and 16472. I took the parts went home to fit. Firstly the holes on the shocks for the bolts are smaller than the Honda’s original bolt, so you always have to make the hole bigger first and fit the bolt to make sure that it goes through. We prepped the holes and than discovered that we were given 2 left shocks. We fitted the left shock and the next day went back to Midas to inform them of this incorrect part. Manager refused to hear me out because we had altered the shock by making the whole slightly bigger. I informed him that yes we altered the part but I didn’t think I would be given to left shocks, I asked that we share this mistake and if he cannot take the shock back he atleast give me a discount on another shock, since I needed the right shock. He told me I must speak to Monroe it’s not their fault and that you guys would never accept the shock I wanted to return, and it didn’t matter that I was given the wrong shock even though the box says it’s a right side shock. The salesperson gave me a R200 discount on the 3rd shock that I had to purchase and sent me along. I would like to get a response from Monroe or you he agent as to how do we proceed with this. I left the shock at the shop and went home. I was told an agent would contact me and give me a verdict. This was on the 27th July.
Today on the 4th, im told No! Cannot help.
The only good thing I experienced was a lady by the name of Chantel, who showed some empathy towards this whole situation because the manager and the sales person just blamed everything on me.
Thank you very much Midas Waterval East Rustenburg for giving me the finger.
Regards
Vuyo Ndandani *** ***
Thank you for bringing this to our attention.
Unfortunately, we are unable to assist you since the part has been tempered with.
Kind regards
Thank you for bringing this to our attention.
Unfortunately, we are unable to assist you since the part has been tempered with.
Kind regards
Yes I have tempered with the shock, but you as the parts manager refused any part in the fact that you gave me a box with the wrong product inside, you made sure you distance yourself from selling me the wrong thing. I tried to even show you that the part in question was not new and it was repainted and had oil and you still said that is for Monroe, even though I purchased it from you. I asked that we split the the mistakes but you turned your back while shouting at me. I came yesterday on the 10th and picked up the shock. Again thank you for nothing. I say the only thing that calmed me down was the Chantel, but you as the manager solved nothing and made me look and feel like fool, for bringing my business to Midas your people skills and resolving of issues will forever be questionable to me.
Yes I have tempered with the shock, but you as the parts manager refused any part in the fact that you gave me a box with the wrong product inside, you made sure you distance yourself from selling me the wrong thing. I tried to even show you that the part in question was not new and it was repainted and had oil and you still said that is for Monroe, even though I purchased it from you. I asked that we split the the mistakes but you turned your back while shouting at me. I came yesterday on the 10th and picked up the shock. Again thank you for nothing. I say the only thing that calmed me down was the Chantel, but you as the manager solved nothing and made me look and feel like fool, for bringing my business to Midas your people skills and resolving of issues will forever be questionable to me.