MIDAS WALMER. 144 HEUGH ROAD BAD CASHIER CUSTOMER SERVICE

Formal Complaint – Poor Customer Service at Walmer Midas, 144 Heugh Road

Good day,

I would like to formally lodge a complaint regarding the unacceptable treatment I received at Walmer Midas, 144 Heugh Road, Port Elizabeth, on Thursday, 2 October 2025 at 14:19.

I am a loyal customer who frequently buys car parts from your store, and on this occasion I was assisted by Xolani, who was very professional and helpful. However, when I proceeded to pay at the cashier, I was met with extreme rudeness from the cashier on duty (a white lady with short hair).

Despite greeting her politely – twice – she completely ignored me, yet I had just witnessed her greeting the white customer before me. When I asked why she was treating me this way, her response was:

“I’m not nice, and I don’t feel like smiling.” When I reminded her that I am also a paying customer and deserve basic courtesy, she rep**** dismissively that she would not “**** it” and that she is simply “not a nice person.”

As someone who has worked in the police service for over 10 years, I know the importance of treating all members of the public with respect, regardless of personal feelings. The attitude displayed by this cashier was not only unprofessional but also disrespectful and discriminatory in nature.

I am extremely disappointed by this experience, and I urge management to take this matter seriously. No customer should ever feel disregarded or mistreated in your store.

I kindly request that this matter be investigated and appropriate action taken to ensure that all customers are treated with dignity and respect going forward.

I look forward to your response.