Midas Tokai -

Review: Midas Tokai – A Shocking Experience

I recently visited the Midas branch in Tokai to purchase brake pads for my car, which cost me R850. Unfortunately, they didn’t have the disk I also needed in stock, so I had to take the brake pads back for a refund on the same day to buy everything from another workshop.

When I returned, the experience took a disturbing turn. The consultant assisting me—who I now believe was trying to blatantly rob me—went to process the refund. I overheard him questioning the person handling the refund, asking, “Why is it so much? It’s supposed to be R550.” The other person responded, admitting it was a mistake.

A “mistake” of R350? That’s not an honest error; it’s unacceptable. All I could think about was how many unsuspecting customers might be falling victim to this at the Tokai branch. It’s not just bad service—it feels like theft.

I will never shop at Midas Tokai again, and I’m taking this issue to the ombudsman. What happened to me is not just poor customer service; it’s a crime. Midas needs to address this urgently to restore trust and ensure this doesn’t happen to anyone else.