Midas stanger poor customer service

Bought a torque wrench from Jamie's Midas Hillfox . Has Lifetime guarentee took it to Midas stanger as I'm in another province now They refuse to assist to send it for repairs as they say they they another franchise. That's pathetic customer service and not acceptable as they bringing the Midas brand down. When we buy from stores like Midas we expect customer service thats why we go to shops like Midas.