WW
Willem W
1 reviews | Active since Jun 2021
20 Jun 2025, 16:50
Midas Pretoria North
Selling inferior products. Returned...not helpfull at all. I must sort it out with their suppluer.. I did not buy it from their supplier....bought it st Midas Pretoria North. Giving me run around.. asked to speak to owner... nothing......maybe he is kearni g his staff to be so arrogant. Dont care anout cutomers at all especially the manager .loyal customer for almost 20 years.. will never support them again and will make sure EVERYBODY knows about it . ****py after service.
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Midas's replyOfficial
25 Jun 2025, 15:13Dear Willem,
Thank you for your feedback, and please accept our sincere apologies for the frustration and disappointment you experienced. We are truly sorry to hear about the service you received — especially as a loyal customer of nearly 20 years, your support means a great deal to us.What you’ve described is certainly not the standard of service we aim to uphold. We understand your concerns about being referred to the supplier, and we agree that the responsibility lies with us as the point of purchase. We also deeply regret that your request to speak to the owner was not honored and that you felt disrespected in the process.Please allow us the opportunity to resolve this properly. We would appreciate it if you could contact us directly at [***] so that we can personally follow up, investigate the matter in full, and work on a fair solution for you.Thank you again for bringing this to our attention. We are committed to improving and making things right.
Kind regards,
Team Midas
Midas's reply25 Jun 2025, 15:13
Official
Dear Willem,
Thank you for your feedback, and please accept our sincere apologies for the frustration and disappointment you experienced. We are truly sorry to hear about the service you received — especially as a loyal customer of nearly 20 years, your support means a great deal to us.What you’ve described is certainly not the standard of service we aim to uphold. We understand your concerns about being referred to the supplier, and we agree that the responsibility lies with us as the point of purchase. We also deeply regret that your request to speak to the owner was not honored and that you felt disrespected in the process.Please allow us the opportunity to resolve this properly. We would appreciate it if you could contact us directly at [***] so that we can personally follow up, investigate the matter in full, and work on a fair solution for you.Thank you again for bringing this to our attention. We are committed to improving and making things right.
Kind regards,
Team Midas