BW
Brett W

1 reviews | Active since Apr 2018

23 Apr 2018, 14:25

Midas Port Elizabeth

Hi I've been getting the run around from Midas store to Midas store and still don't have confirmation that the correct parts I requested can be sourced. The stores in question were Walker Drive and Newton Park.

This is after being sent from store to store and being assured they were in stock. The parts I eventually received were incorrect and after investigation found to be listed incorrectly on the Midas systems.

It makes you wonder at the professionalism of the company. I spoke to the manager and owner of both stores and have been told that they will attempt to order the parts and can only apologise for the poor service to date.

Regards Brett

0
Replies (2)
Midas
Midas's reply23 Apr 2018, 17:17
Official

Good day,

Thank you for bringing this to our attention.

As mentioned on the initial review the matter is being handled by the store owner.

we would like to apologise for the service.

Kind regards,

Midas team

BW
Brett W's update23 Apr 2018, 17:29
Reviewer Update
Dear Midas team "Being handled" is the kind of euphemism I expected on your response. No mention of future superior service nor any kind of guarantee that you can be held accountable for. I have every intention of following up on this until I am satisfied with the outcome. Regards Brett