SP
Stephen P

1 reviews | Active since Sept 2012

17 Aug 2016, 09:05

Midas not treating customers fairly

<p>I took a motorcycle battery that had sadly expired into Midas Springs as I needed a new one. The assistant took the battery into the back and came out with a new one. I took the battery home, filled it, charged it and when it came time to attach the terminal points to the leads on the bike I realised the terminals on the new battery were swopped around. I unfortunately didn’t think to check this before I opened and charged the battery. I subsequently phoned Midas to ask if they would take back the battery and give me the proper one and was told because I had opened and charged it they would not take it back. As far as I am concerned I gave them the battery and asked for a new one that was the same as the one handed in. They gave me the wrong battery and I shouldn’t have to pay for their mistake!!!!!</p> <p> </p>

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Replies (1)
Midas
Midas's reply17 Aug 2016, 09:52
Official

Good Atfernoon,

thank you for bringing this to our attention.

Kindly allow us time to investigate the matter and we will revert back to you.