AH
Arnold H

1 reviews | Active since Jan 2011

22 Feb 2018, 11:59

Midas not customer care or after sales service.

I purchased goods from Midas but in a town in another province. The goods did not fit my requirement, remained unused in box. I now try to return these goods to a Midas closest to my residence. The local Midas does not want to process the return as they did not sell it to me. I tried to contact Midas Customer care to no avail they don't even respond after 4 reminders.

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Replies (2)
Midas
Midas's reply28 Feb 2018, 11:38
Official

Good day,

As communicated to you on email we are currently in the process of resolving the matter.

Kindly allow us time and we will revert back to you.

Thank you for your patience.

Kind Regards,

Midas Team

AH
Arnold H's update07 Mar 2018, 08:57
Reviewer Update
Midas kept their promise to assist me in this matter. The matter was quickly resolved by their Monument branch manager Razia without any fuss. a Big thank you to Midas head office who promptly came to my assistance. 5*****