1 reviews | Active since Nov 2011
Midas Midrand refuse to exchange part I purchased
I purchased a Steering rack Friday 30/10/2015 for R3300.00 from Midas 31 Church street. they had to order the part. When I got home I only found out upon stripping the car that it was not the steering rack that broke but the clamp holding the rack. I took it back the following morning and they advised to come back Monday only to find out seeing that they purchased the part from a supplier they cannot refund it or exchange it for items to the same value. No one communicated that if they purchase it from a supplier it cannot be refunded upon purchasing the part, I could have rather made sure if that was the case before purchasing it. As per the owner of the store, he will not sit with a part that doesn't sell the receipt says ... No refunds or exchanges on goods correctly supp****, electrical parts, tools & accessories. No cash refunds after 7 days. they should also state that if they supply parts they do not have in stock as non refundable.
Thank you for bringing this to our attention.
It is with great regret to advise you that according to the Consumer Protection Act (CPA) we cannot assist you with your query. The item you bought from the Midas franchise is a product which the store does not keep stock of therefore they had to make a special order for you, directly from the supplier. It will not be possible for the store to take the product back and give you a voucher of the same value.
We hope that you understand that as we are binded by the CPA and cannot assist you any further.
Thank you for bringing this to our attention.
It is with great regret to advise you that according to the Consumer Protection Act (CPA) we cannot assist you with your query. The item you bought from the Midas franchise is a product which the store does not keep stock of therefore they had to make a special order for you, directly from the supplier. It will not be possible for the store to take the product back and give you a voucher of the same value.
We hope that you understand that as we are binded by the CPA and cannot assist you any further.
