Midas Click and Collect

After placing the order and paying online (29/12/2020), I received a confirmation email saying the order was in route to the Toaki Midas the same day and estimated delivery date would be the 01/01/2020 and that I will be notified upon its arrival.

As of 08/01/2020 I have not received any further notification on the order. Does it take 10 days to be couriered between branches? Is it couriered to Cape Town on foot?

This morning (08/01/2020 at 08:46) I tried to call customer care to find out where my order would be (Click & Collect) which was placed on the 29/12/2020 and could not get through. Your Customer Care Number does not work and says that it does not exist when you try call. Please can this be fixed as it is very poor Brand customer care.

I then phoned the store to which the order should be delivered (Midas Tokai). They said that they did not know where the order and have now way to track or help and they had not received anything and that I should phone customer care on the number that does not work, I told them this number is malfunctioning and then they said that I must email customer care to find out where my order is.

I said that is unacceptable that I must go on a goose chase to fund my order. They are the sales representatives for the Brand and should find the order. They said that I must call back after they ask the "warehouse", to which I responded that it would be best they phone me once they have found where my order is.

I tried both the customer care number and customer care email again, and phoned the store once more to see if anything had come in. With the same answer as previously... what does one have to do to track a online parcel... especially in 2021!

I find "after sales" service poor, as they do not know where an order is, and must make me do the running around on their behalf..

I expect that I will have to phone the Midas Tokai branch again as they will not call be back...

This damage to your service and Brand is concerning, and I think you should be made aware so that corrective actions could be taken.