JM
John M

1 reviews | Active since Dec 2023

03 Dec 2025, 12:38

Manger and employee refuse to refund me my money for electronic component that was not used or installed.

Musina Midas has left me with stories, first I deal with the same employee who shows aggression when I tried returning coolant because it wasn't the right one, now he has never disclose since the beginning I purchased a item that is not returnable, because it wasn't defect and mind you this item was not used or installed. It just happens to be not the correct one, the employee had a choice to either refund me or exchange for the correct item but he calls the manager and he showed unprofessionalism and aggression by not de-escalating the situation. This type of behaviour and mistreatment is intolerable. The fact this was not disclosed, shows the business does not care for the well being of it's customer. I have left the receipt and the item at Midas till my money is returned.

0
Replies (3)
Midas
Midas's reply03 Dec 2025, 15:27
Official
Hi John,

Thank you for bringing this matter to our attention. We’re very sorry to hear about your experience at our Musina branch, and we understand your frustration regarding the return of the electronic component.

We take concerns about customer service and transparency very seriously. The behaviour you’ve described is not the standard we expect from our team, and we regret that you were made to feel mistreated.

Please be assured that we are investigating this incident urgently with the branch management to understand what happened and why the return process was handled this way.

To assist us in resolving this as quickly as possible, kindly share your contact details or invoice number so we can follow up directly and ensure the matter is fairly addressed.

Thank you once again for bringing this to our attention. We appreciate your patience while we look into it.
Midas
Midas's reply03 Dec 2025, 15:41
Official
Thank you
Midas
Midas's reply06 Jan 2026, 09:31
Official
Hi John.

We are glad that this has been resolved.