1 reviews | Active since Jun 2017
Manager with the most stinking attitude.
This afternoon I went to Midas in Roodepoort, a decision I regret!! Anyway before j went there, I called the Midas in Randfontein enquirying about prices on the things I needed,the plan was to go straight there after work but I got pressed for time then remembered that there was a branch in Roodepoort so I rushed there. Got what I needed but as I left the store and checked my slip,I realised that the prices I got quoted telephonically were different to what I was charged. I turn back to enquire about this,only to be told that they are a Franchise and they price as they wish. I found it absolutely ridiculous that I would be charged 3 times more compared to their other branches,well that's nothing. Firstly they tell me that I have left the store so they will not refund and I should have asked for prices before I paid. I found that crazy and bow my frustration is rising and this Lady who looks likes a manager comes to the front desk,doesn't even greet then starts asking her employees why ddnt they tell me the price. She goes back to her desk and calls the one guy,they phone Midas Randfontein to enquire about this, I would think that thy gave her the price that I was given but she says nothing to me,I grab her attention when I spotted that they have a social media page and I told the cashier that I was going to post on their page as I was not a happy client. All broke loose,she rose her head and rudely asked what did I say,so I repeat what I told their cashier and she starts telling me how I should not come with kaak attitude and how she's frying to help me now I'm telling her about bad service and how i ts not her fault that I dnnt ask if it what a franchise or not. So I tell her how the hell was I supposed to know,not like they put up a board or even told me when I was buying that rules are not the same. I saw Midas outside,I pressure it would be one brand but her attitude was beyond disgusting,oh yes then she decides that she will give me a refund which was meant to be cash but because I was going on and being ungrateful she will credit it back into my account, which could take days to clear!!! I was shocked by her spiteful behavior and the way she told me that I was not doing her favours by buying there and age has cameras all over her shop!! I'm beyond disgusted, I mean the level of service I always receive at the Randfontein branch to the nonsense that I was given today clearly showed that Midas as brand has scattered values and visions. Do they even know what customer centricity is???I will never set foot again in that store?!!?????!! If thats what customer service is to Midas then you suck beyond.
Good day,
Our Regional Franchise manager has tried on numerous occasions to contact you telephonically with no luck at all.
He has sent you an email regarding the matter at hand and sent you his contact number.
Kindly be in contact with his so that the matter can be resolved soonest.
warm Regards,
Midas Team
Good day,
Our Regional Franchise manager has tried on numerous occasions to contact you telephonically with no luck at all.
He has sent you an email regarding the matter at hand and sent you his contact number.
Kindly be in contact with his so that the matter can be resolved soonest.
warm Regards,
Midas Team
