1 reviews | Active since May 2023
Incorrect plugs supp**** by Midas Ladysmith
I bought a set of 4 spark plugs from Midas Ladysmith for my Vehicle (Peugeot 207 GTI) in October 2022 - the salesman (Godfrey) checked on the system for the plugs and we were supp**** with PLZKBR7B-8G. I had a mechanic install them and, because I was moving house from one place to another, the car was rarely used (I must have put on about 50km) after the new plugs were put in. In January 2023 I started to drive the car more frequently and realized that the car was jerking. I took the car back to the mechanic who diagnosed that 1 of the spark plugs was not working. So I went to the Midas in Ladysmith (in February 23) and asked them to send the plug for testing and I bought another plug to replace this plug. Not too long after this the 2nd, 3rd and 4th plugs stopped working over the next few weeks as I started to use the car. I realized that something was wrong and I bought another plug (4 + 2 =6 plugs altogether) and I took all the 4 plugs back to Midas for testing as I assumed that there was something wrong with the 4 plugs that I initially bought. After a very long wait and constant pressure from my mechanic we were told that the plugs were fine and that something must be wrong with the car. Just out of curiosity I googled the type of plugs that my car uses and I saw that my car takes the PLZKBR7A-G and not the PLZKBR7B-8G. My mechanic has constantly been asking Midas Ladysmith for a full refund for the 6 plugs that they incorrectly supp**** and they refused. Now the salesman (Godfrey) is saying that he supp**** me the plugs based on my sample which clearly is not the case. This is going on for 3 months now and my vehicle has been also standing because I need Midas to take responsibility for supplying me the incorrect plugs and I expect a full refund for the 6 incorrect plugs. This is frustrating as I always buy all my spares from Midas Ladysmith as I have always trusted them.
Thank you for writing to us.
We will investigate the matter and revert back to you.
Kind regards,
The Midas Team
Thank you for writing to us.
We will investigate the matter and revert back to you.
Kind regards,
The Midas Team
