J
Jermina
1 reviews | Active since Jun 2025
20 Jun 2025, 17:01
I bought the car sho...
I bought the car shocks,after fitting dey got spoiled,as a sign of defects,so when i claim them dey refused instead they wanted me to buy the new one,I refused to buy the new one and they refused to exchange both of them for me please help
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Midas's replyOfficial
25 Jun 2025, 15:17Dear Jermina,
Thank you for sharing your experience, and we truly regret the inconvenience and frustration you've encountered.We are very sorry to hear that the shocks you purchased developed issues after being fitted. We understand how upsetting it must be, especially when a product appears to be defective so soon after purchase.Please note that all our products are subject to the manufacturer’s warranty and exchange policies, but it is still our responsibility to assist you in claiming if there’s a valid defect. If you were advised to repurchase instead of being helped with a proper assessment and claim process, that was not acceptable — and we sincerely apologise for that.We would like the opportunity to investigate this further and assist you. Kindly contact us directly at [***] with your proof of purchase or visit the store again and ask for Store Manager’s Name, who will personally attend to your case.Your loyalty and trust mean a lot to us, and we hope to resolve this issue fairly and promptly.
Kind regards,
Team Midas
Midas's reply25 Jun 2025, 15:17
Official
Dear Jermina,
Thank you for sharing your experience, and we truly regret the inconvenience and frustration you've encountered.We are very sorry to hear that the shocks you purchased developed issues after being fitted. We understand how upsetting it must be, especially when a product appears to be defective so soon after purchase.Please note that all our products are subject to the manufacturer’s warranty and exchange policies, but it is still our responsibility to assist you in claiming if there’s a valid defect. If you were advised to repurchase instead of being helped with a proper assessment and claim process, that was not acceptable — and we sincerely apologise for that.We would like the opportunity to investigate this further and assist you. Kindly contact us directly at [***] with your proof of purchase or visit the store again and ask for Store Manager’s Name, who will personally attend to your case.Your loyalty and trust mean a lot to us, and we hope to resolve this issue fairly and promptly.
Kind regards,
Team Midas