Horrible Service.

On April 17th I went to Midas Spares, Viking branch for I had an issue with my car’s electricity. I took my car’s batter with just in case that was the issue. I was attended to Victoria who I explained to that I got stuck & I think the issue was the car’s electricity. She went on to give me the battery prices & recommended the size suitable for my car’s engine. Before we could go ahead with the sale, I specifically asked her what if it wasn’t the battery at which point she offered to test the battery I’d brought along. From the test report dispensed by the testing device she used confirmed that there was nothing wrong with my car’s alternator. She said it was the battery that was faulty & I needed to buy a new one. We proceeded with the sale & I left. The very next day I got stuck when I went to fetch my daughter from school. I then enlisted the help of an auto electrician who, after running some tests, confirmed that my car’s alternator was the problem. He adviced me to buy a regulator which I did & in minutes the car started nicely & ever since I’ve not had a problem. I went back to Midas where I requested to speak to Victoria to let her know that she had I’ll adviced me not even recommending but telling me to buy a new battery. She bluntly told me there was nothing she could do for my old battery had been taken away to be s****ped. I then asked to speak to a manager & she said there was no manager. I asked her when I could come to speak to one & she said the manager is never available. Her colleague, who refused to give me her name came & corroborated Victoria’s story whilst throwing her hands in the air gesturing that I wasn’t going to get my money back even if it was confirmed that I needed to buy a new battery. Is this how Midas Spares push battery sales? Why should I bear the brunt of false information disseminated by their gadget? I contacted Midas headquarters & the only response I’ve had this far is them thanking me for bringing this to their attention. They requested the proof of purchase which I emailed. I also gave them my number & specifically told them that I’m reachable on WhatsApp & Email ONLY. This was on the 24th & to date I have not heard from them. Please help me.