Horrible service by Midas ensues unabated.

The horrible treatment by Midas ensues unabated since April 17th to date. Victoria from Midas Viking, told me to buy a new battery for R1935.00. Contrary to that, the actual problem was the alternator. I spent another R1000.00 to fix that. On the 21st I went back to the shop to query that their testing gadget, which Victoria used, dispensed an incorrect report. I demanded to know what my recourse was & I was told that there was nothing they could do. They gave me a number where I could get hold of the manager & sent me in my way. Imagine that; I was at the shop already for crying out loud!! I sent countless emails to complain but but my efforts to have this resolved drew blank. I complained on this platform & only then did I get Sean’s attention. We spoke on the 5th & he promised me a callback. To this juncture & like I was ignored before, three days later he hasn’t bothered to call me back. One of the rules around Customer Service is that when you promise to call a customer back, despite the nature of the feedback, you call that customer. He never gave me at least a turnaround time as to when I could expect his call. All he said was that he wanted to speak to Victoria & hung up - that was our parting shot. As a customer, I feel so disgruntled that I’ve been left in a lurch like that. I was coerced into buying a new battery by Midas according to their report which was wrong & consequently I want my money back, period!!