Horrible Service

Ordered a 2 Ton Scissor Jack on the 8th of September 2019 online. Received an email stating that the order is on route on the 9th of September 2019. Its over a week later but I have yet to receive the order or any communication from Midas since the 9th of September 2019. I have sent numberous emails requesting an update regarding the order but they remain unanswered. Tried calling customer service line several times but no answer.