Heard office Midas

I would like the complain not about the store it’s self Midas. I wound to complain about head office. This week Tuesday 15 September myself and my mechanic went into the fourways Midas. My mechanic buys from them many times and has not had any problems with them. We went in the get front shocks for my car. While we were there the person ordered the shocks from head office and told me that it would be delivered and I can collect from them they will call. I paid for my shocks and I got two slips one for me and one for my mechanic because he was going to pick up the shocks for me. We did not get a phone call from the store so the next morning my mechanic went to pick them up. When I’m mechanic arrived at my house to fit the shocks he saw that the store had given him two right side shocks instead of one left and one right. He then told me and I said he must go back to change the one. So he did. In the meantime his helper started to put the right side shock on to my car. When he got back to the store they told him that they will order the left side and make it a urgent delivery. That never happened. I sat at home stranded for three days with out a car and couldn’t get to call the store to find out what was happening. Thursday afternoon I managed to call and talk to the manager. He told me that he can’t find the left shock for me anywhere and I must go and get a refund on the one shock and I can’t bring back the shock that has been fixed. So there I sit with one new shock in my car had to get my mechanic to come back and fix the broken shock back so that I can get to the store to get back my money. The question is I’m not a mechanic but ti they not sell shocks in pairs. What do I do now I can’t get the lift side shock and that’s the one I need urgently and I wasted money on driving up and down and my mechanic to and we still sitting without a result to my problem. This is not good customer service because now I will not go back to the fourways Midas again because I got bad customer service and I will tell more people and they will lose business. This should not happen and not on this time because every one is battling. Please can you look into this matter and fix it it’s not on I am a customer and I should be happy with the service.