Extremely Poor Service and Faulty Battery – Midas Kempton Park

I purchased a Willard 650 12V Class A battery from Midas Kempton Park (81 Pretoria Road, Kempton Park CBD) on 5 February 2025. A few days later, I discovered the battery was faulty and returned it. The store confirmed it was defective and said a claim would be processed through Willard.

As I urgently needed a working battery, I bought a replacement, which I am still using. When the claimed battery returned from Willard, the store said they would try to sell it on my behalf. Months went by with no sale, and when I finally gave the battery to my brother, it was also faulty, confirmed by testing at Midas Edenvale.

I reported the issue back to the Kempton Park store, but was told nothing could be done. I then contacted Tebogo, the Willard representative for Kempton Park, who refused to help and was rude. Even the store manager, Florah, was present but made no effort to resolve the matter, leaving the cashier to deal with the situation.

I have contacted Midas Customer Care multiple times and was promised a call from the store manager (Florah), but no one has followed up. This lack of accountability, communication, and professionalism is extremely disappointing.

I am requesting a refund for the faulty battery immediately. My purchase CK number is CK466378.

As a loyal customer, I expected far better service. I hope Midas will urgently resolve this issue, as I should not have to chase multiple parties for a product I bought in good faith.