DISGUSTING PATHETIC SERVICE

Midas Bellville!!!!!!

I need to express how disgusted I am in the service I received from Midas in Bellville.

I own a Mk 1 Citi Golf 1.4 2004 model and my external fuel pump has recently began to make a horrible noise. I then went to purchase a external fuel pump from Midas in Bellville. The gentleman that helped me his name is Wesley Will. The pump was R920.00 and the total purchase came to R966.00.

I got home and began to fit the pump onto my car. The pump started leaking petrol from the washer on the feeder side of the pump and so much petrol was spilling out. I then immediately removed the pump and fitted my old pump back onto my vehicle and proceeded to make my way back to Midas in Bellville because this was clearly a defective pump.

On my way to Midas my wife called and spoke to Wesley and informed him that the pump is faulty and he advised that they don't have any of these pumps in stock that was the last one that he sold to us. My wife then proceeded to tell him that we are returning this pump for a refund and he then said sorry they don't do refunds, the pump must be sent away and then once they figure out if it's defective they will take it from there. I use my vehicle for work so i only had today to change the pump becuse it is a risk driving my vehicle as the pump i had is slowly breaking so my wife explained to Wesley that we need a pump today if they can't help us we will have to get a refund so that we can go elsewhere. Wesley then advised that they cannot give us a refund and my wife then asked for a manager and told Wesley we are close by we will come see the manager.

We get to Midas and Wesley calls another lady (not sure what her name is) who knew what the issue was and already had a attitude. She walked into the office with her cup of coffee despite the fact that Wesley called her. Eventually she came and we explained to her that the pump is defective and she said they have policies and procedures and can't do the refund and we said please call the manager because as per the Consumer protection act: Consumers have the right to return unsafe or defective goods and request a full refund for such goods, provided this is done within a reasonable period.... (Which my wife quoted to the store manager) this pump is faulty, they don't have another therefore we are entitled to our refund. She then proceeded to say that she can call the manager but he will say the same thing to us that she is saying which is that they can't refund us. I then said please get the manager to come and see me. The woman then goes into the offices, proceeds to call Wesley and he is in and out of the office while we are left standing there. She came out and asked what vehicle in the parking is our vehicle I responded the blue MK 1 golf. She then said that we can't fit a part, leave and then come back and say it's not working we then we're in shock and said WHAT????!We bought the part, Left to our home, fitted the part and that is where we saw it's defective we did not fit the part at their premises and my wife asked her should we bring you our home camera footage? And also I had different clothes on when I bought the pump and when I brought the pump back I was in dirty clothes covered in petrol so Midas camera footage should have seen this. Eventually she comes back out again and says we don't do this but I will refund the money back to you. We then again said the pump is defective and she said we'll we don't do refunds we send the parts away to see if the fault was caused by us fitting the pump or the pump itself I then said I put my old pump on the vehicle and it's not leaking petrol your pump is leaking petrol so how can it be how I fitted the pump? After all that unprofessional back and fourth from Midas we took out refund and left.

We proceeded to a spares place in Kuilsriver called AHK spares where we purchased another pump (for much cheaper), had amazing customer service the gentleman that helped me there was really professional went as far as saying if anything goes wrong please bring it back and as soon as we got home I fitted the new pump and had no problems.

The service we received from Midas in Bellville is honestly disgusting. If you sell a defective or faulty item, the customer has the right to return it and if you cannot give them another 1 then you are liable to give them a refund. The fact that they had a attitude, was very unprofessional and also did not assist us in the best manner is really what puts me off.

I can confidently say that I will NEVER purchase spares from Midas ever again. Whoever is the owner of the Bellville branch you need to train your staff on customer service etiquette as well as employ suitable trained and qualified store managers.