1 reviews | Active since Apr 2022
Disgusting customer experience
Dear Midas Sunvalley Today my father Ralph Messias a regular customer of yours went to purchase something from your store. When he arrived he desperately needed to go to the bathroom, he explained that he has a prostrate problem and was about to urinate in his pants. Your staff outright refused to allow him to use your bathroom. He resorted to begging and still your staff refused to allow him to use your bathroom. Unfortunately, he urinated in his pants. I am not one for lambasting any company on social media, but in this case, I feel it necessary. What happened today is unacceptable and inhumane. My father is your customer and it's your responsibility to make sure that you put your customer first. I hope that you take corrective measures to ensure that this never happens again.
Thank you for bringing this to our attention.
We have looked into the matter and found the following:
Your Dad did ask if there was a public toilet and was told, that no the store does not have one. Whilst we as a business understand that there are always 3 sides to a story, the staff member concerned advises that he did not “plead” and went from the cashier to collect his product and left.
We regret that your father was in this predicament, however as we have had a bad experience, particularly at that store, with allowing customers behind the counter, we cannot allow it anymore.
Just to set the matter on track, no retail outlet “has to provide a public toilet” as you have stated in your communication here, on Hello Peter and on the local forum.
If you and your father would like to chat to the owner he is most happy to do so. Please let us know so that we can arrange it for you.
Thank you,
Team Midas.
Thank you for bringing this to our attention.
We have looked into the matter and found the following:
Your Dad did ask if there was a public toilet and was told, that no the store does not have one. Whilst we as a business understand that there are always 3 sides to a story, the staff member concerned advises that he did not “plead” and went from the cashier to collect his product and left.
We regret that your father was in this predicament, however as we have had a bad experience, particularly at that store, with allowing customers behind the counter, we cannot allow it anymore.
Just to set the matter on track, no retail outlet “has to provide a public toilet” as you have stated in your communication here, on Hello Peter and on the local forum.
If you and your father would like to chat to the owner he is most happy to do so. Please let us know so that we can arrange it for you.
Thank you,
Team Midas.