Disappointing Exhausting Sad service6

19th January, I requested that my daughter replaces the windshield wipers as we were passing Midas, Goldman street. We always buy from Midas if we require something for the car even if I send somebody to buy what is needed. Nevertheless, she bought the wipers at Midas. I was shocked at the price that was charged for the wipers and the fact that the salesman did not even offer her other options to allow her to choose or check the old wipers to verify the size. As she is new to this game, did not question and thought that the process was normal. Due to an appointment that we were attending, I thought that we can return the wipers the next day.

I called Midas to advise about the wipers and that I would like to return them as it is not affordable and the fact that I have not opened the package or used it . The gentleman I spoke to was very friendly. He agreed for me to return the wipers, to which I did. Lo and behold, when I went to Midas, Goldman street - Florida, it was like walking into a den of lions. When I told Darlington that I spoke to a particular gentleman, he said he is a junior and cannot make decisions and is based at Hillfox and yet I spoke to him on Goldman streets telephone number. Darlington had such an attitude so I assumed that he is the senior. He said that he will give me a voucher. The cashier gives me a till slip with "credit note" written on it by Vona, whom I assume is the store manager, and refused to be accountable when I requested that she write her name on the slip since she signed it. The cashier on the other hand was so rude when I asked her name and about the voucher that I was promised and became defensive. When I asked her what happens if I lose the slip, she said that she couldn't care less if I lost the till slip. Vona walked away from the situation leaving others accountable. Darlington went to pack shelves and yet he started the mess. I dealt with 3 people in the store with bad and downright rude attitudes and no-one to lead them because Vona, the manager is unable to manage herself. What seemed weird was that the initial salesman, of which I did not know at the time, came to stand next to Darlington and listened to the conversation, but did not give any input and yet he was aware that he was part and parcel of the "rude mess" . What customer service is being given...was I in a court where I was being questioned and judged, as opposed to being at Midas for assistance. Did I ***** from their shop,NO. The fact that I did not open or use the goods did not make sense or it was not even considered. If it was a mechanical part that had bee used, then I can understand. So at what point is customer service given, as we do not live in a "perfect" world as expected by Midas. Is this all about protecting their interest and leaving the customer behind because they are not prepared to make sacrifices because of hard and fast rules. I am disgusted with the bad service and behavior that I received. I was so frustrated and disappointed to find that a group of "supposed" team of professionals can gang up on a customer. If Vona could have jumped over the counter to make me understand was final, she would have done it, based on her remarks. It was very unfortunate that I suggested we stop off at Midas on 19th January, as we would not have experienced the insecurities of the team. The sadness of it all is that the blind is leading the blind. I am a pensioner now, but the company I worked for always listened to their customers. I wish you success in your business and hope that you learn to improve your customer service. Look after your customers as these are the people that support your franchise. Without customers you just exist😏 to the continuous rain, on Wednesday,19th January, I requested that my daughter replaces the windshield wipers as we were passing Midas, Goldman street. We always buy from Midas if we require something for the car even if I send somebody to buy what is needed. Nevertheless, she bought the wipers at Midas. I was shocked at the price that was charged for the wipers and the fact that the salesman did not even offer her other options to allow her to choose or check the old wipers to verify the size. As she is new to this game, did not question and thought that the process was normal. Due to an appointment that we were attending, I thought that we can return the wipers the next day.

I called Midas to advise about the wipers and that I would like to return them as it is not affordable and the fact that I have not opened the package or used it . The gentleman I spoke to was very friendly. He agreed for me to return the wipers, to which I did. Lo and behold, when I went to Midas, Goldman street - Florida, it was like walking into a den of lions. When I told Darlington that I spoke to a particular gentleman, he said he is a junior and cannot make decisions and is based at Hillfox and yet I spoke to him on Goldman streets telephone number. Darlington had such an attitude so I assumed that he is the senior. He said that he will give me a voucher. The cashier gives me a till slip with "credit note" written on it by Vona, whom I assume is the store manager, and refused to be accountable when I requested that she write her name on the slip since she signed it. The cashier on the other hand was so rude when I asked her name and about the voucher that I was promised and became defensive. When I asked her what happens if I lose the slip, she said that she couldn't care less if I lost the till slip. Vona walked away from the situation leaving others accountable. Darlington went to pack shelves and yet he started the mess. I dealt with 3 people in the store with bad and downright rude attitudes and no-one to lead them because Vona, the manager is unable to manage herself. What seemed weird was that the initial salesman, of which I did not know at the time, came to stand next to Darlington and listened to the conversation, but doesn't give any input and yet he was aware that he was part and parcel of the "rude mess" . What customer service is being given...was I in a court where I was being questioned and judged, as opposed to being at Midas. I did not ***** from their shop. The fact that I did not open or use the goods did not make sense or it was not even considered. If it was a mechanical part that had bee used, then I can understand. So at what point is customer service given, as we do not live in a "perfect" world as expected by Midas. Is this all about protecting their interest and leaving the customer behind because they are not prepared to make sacrifices because of hard and fast rules. I am disgusted with the bad service and behavior that I received. I was so frustrated and disappointed to find that a group of "supposed" team of professionals can gang up on a customer. If Vona could have jumped over the counter to hit me, she would have done it, based on her remarks. It was a very unfortunate that I suggested we stop off at Midas as we would not have experienced these insecurities of staff. The sadness of it all is that the blind is leading the blind. I am a pensioner now, but the company I worked for always listened to their customers. I wish you success in your business and improve your customer service look after your customers as these are the people that supports your business. Without customers you just exist😏