Complaint: ******** Refusal of Return and Unprofessional Conduct – Midas Krugersdorp West I am lodging a formal complaint against Midas Krugersdorp West regarding both the ******** refusal to accept a return and the unprofessional conduct of the store ma

Complaint: ******** Refusal of Return and Unprofessional Conduct – Midas Krugersdorp West

I am lodging a formal complaint against Midas Krugersdorp West regarding both the ******** refusal to accept a return and the unprofessional conduct of the store manager.

On 24 December 2025, I purchased an Ingco cordless drill from this branch, which was on special. At the time of purchase, I could not buy the battery, charger, or accessories as the store had no stock available.

My wife later purchased a complete cordless drill kit for me as a Christmas gift. As a result, the single drill purchased from Midas is no longer required, especially since I already own a larger drill.

I returned to the store on 30 December 2025, well within the 10-day return period, to request a refund or exchange. The drill was unused and in its original condition. Despite this, the store manager refused to assist me, declined a refund, exchange, or store credit, and was unprofessional and dismissive in their approach. No reasonable explanation or alternative solution was offered.

This conduct is unacceptable and contrary to the Consumer Protection Act (CPA). In terms of Section 20 of the CPA, consumers are entitled to return goods within a reasonable period if they are unsuitable or not required, provided the goods are unused and in original condition. Refusing any form of resolution, coupled with unprofessional behaviour, does not align with fair business practices.

I am extremely disappointed by the poor customer service and disregard for consumer rights displayed by this branch.

I am requesting urgent resolution in the form of:

A refund, or

An exchange, or

Store credit

Should this matter not be resolved promptly, I will escalate it further to Midas Head Office and, if necessary, the National Consumer Commission.

This experience has left me highly dissatisfied, and I would not recommend this branch based on this encounter..