1 reviews | Active since Jun 2021
Complain at Midas Edenvale
I bought a new Sabat battery at Midas Edenvale on the 16th of June 2021 for discounted to R1105.00 since I traded my deposit in. The battery came with 2 years warranty. I took the battery and put on my car correctly. While the car was parked smoke came out and there was a hole on the battery on top and next to the hole the battery terminal started melting. I returned the battery to Midas Edenvale store on the 17th June 2021 and the lady consultant was rude and just started saying it's my terminals that are fault without checking from their side what could have been the cause. I explained that my car terminals are very fine and I have never experience any problems previously with the terminals. The consultant phoned the Manager who did not even speak to me but only told her that the problem is my terminals. I am very disappointed with how they treat their customers as that battery probably had a factory fault and they refused to take responsibility but pinned the blame on me as their customer after 1 day of purchase.
Thank you for bringing this to our attention.
We will investigate the matter and revert back to you.
Kind regards
The MIDAS Social Team
Thank you for bringing this to our attention.
We will investigate the matter and revert back to you.
Kind regards
The MIDAS Social Team
