Company filled with incompetence.

So after adding my review last week and Wednesday, I received a reply from Midas Social Team informing me that the matter will be investigated and I will be informed. Tomorrow will be an entire week with no feedback regarding my issue. According to me, the entire Midas company is completely useless!!! I cannot understand why or how my issue can take this long to investigate. I am left completely stranded as I cannot even drive my own vehicle due to the terrible service and incompetence of the Midas brand. I hope that I will be treated as a customer as I feel I should and someone should take responsibility to take this matter seriously. This is the true definition of pathetic.