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Rashieda O

1 reviews | Active since Apr 2022

02 Oct 2025, 15:17

Cheap Service Company

As a transporting company we always maintain our vehicles, spends thousands every month, at Midas Strand, so doing scholar transport, our vehicles cannot stand for long and needs to keep moving. Bought 2 clutch masters from them in 3months time and eventually returned one after 3weeks, their moto is it needs to be returned to the supplier, so I am forced to wait for however long😡 what a stupid and cheap service company, then I'm not even guaranteed to get my credit or money back. So I bought one from Masterparts and it works, clutch is smoothe and soft. The salesman told me that it's not what is wrong with my vehicle after I spent a R4000 on re doing over my entire gearbox. Now I honestly wana see what they have to say after it is returned from the supplier. Since they know better.

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Replies (1)
Midas
Midas's reply08 Oct 2025, 09:05
Official
Good day Rashieda Oostuizen,Thank you for sharing your experience with us. We sincerely apologise for the inconvenience and frustration you’ve experienced regarding the clutch master purchase and return process.

At Midas Strand, we value our customers — especially our loyal business clients who depend on their vehicles daily. We fully understand how delays can impact your operations, particularly in the scholar transport sector. Please note that our return and refund process requires supplier assessment to ensure product quality and compliance, but we acknowledge that the waiting period can be frustrating.

We have escalated your concern to management and the supplier to ensure that your return is prioritised. Our team will contact you directly to provide an update on the status of your return and the expected resolution timeline.

We appreciate your continued support and assure you that we are committed to improving our service delivery and communication to avoid similar situations in future.

Kind Regards,
Team Midas.