BROADWAY MIDAS SERVICE

Yesterday the 24th .. went to midas Broadway to purchase a wind screen shade of which I informed the shop assistant their products are sealed and don't know the right size for my car he gave me one and assured it is the perfect size only to get home and find its for a truck Returned to the shop today morning to return it for a correct size and was told since the plastic is torn they can't take it back hence informed them it's torn because I trusted the assistant that it is the right size hence would not need the plastic nor returning the product but that wasn't satisfactory to the manager yet the product on its own is new but only plastic cover is torn I did not need a refund but a perfect size for my car upon returning he refused as he informed no one will purchase the returned product without plastic I agreed to buy another one only to get to the shelves there is an open one with no cover perfect size for my screen , went back to the manager to ask how the later got there since he couldn't accept mine and no reasonable answer from him but only started shouting at the assistant on why the product is there . I asked since you got one already open of the axact size of my screen can I exchange on it as he isn't gonna sell it anyway as per his statement and that wasn't satisfactory and insisted I buy another one as I needed the screen I did and now am seated with 2 screens on my car with one useless one I cannot use

Where is principle in this , after being misled by the so called assistant to buying an incorrect product

The managers reasoning was juss pathetic and was juss on me buying another one yet to me it wasn't about the money but a matter of principle

Instead of assisting he only says what will my bosses say when they find an opened product in the shop ,he's gonna have to pay for it

So I should have a product that does no serve my needs . I believe as manager he should find solutions to problems and could have handled the problem better than he did and needs to work on his emotional intelligence