Battery testing faulty but no exchange!
We bought a battery from you about 18 months ago , your branch in Oudtshoorn has tested the battery aswell as the Auto Electrican they use and found it to be faulty , however since we bought the battery in George we have to exchange it there but your George branch has been unhelpful and rude to be quite honest because they are saying it tested right however we have moved to Oudtshoorn so the drive in to George does help the battery charge. We are disgusted by the way this has been handled and hope you can resolve this!
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Replies (3)
Midas's replyOfficial
02 Aug 2023, 09:40 Good day,
Thank you for writing to us.
We will investigate the matter and revert back to you. However please know that the exchange must be made at the store of purchase as our stores are independently owned by individuals.
Kind regards
The Midas Team
Thank you for writing to us.
We will investigate the matter and revert back to you. However please know that the exchange must be made at the store of purchase as our stores are independently owned by individuals.
Kind regards
The Midas Team
Midas's reply02 Aug 2023, 09:40
Official
Good day,
Thank you for writing to us.
We will investigate the matter and revert back to you. However please know that the exchange must be made at the store of purchase as our stores are independently owned by individuals.
Kind regards
The Midas Team
Thank you for writing to us.
We will investigate the matter and revert back to you. However please know that the exchange must be made at the store of purchase as our stores are independently owned by individuals.
Kind regards
The Midas Team
's updateReviewer Update
03 Aug 2023, 15:14We do understand that but however what we don't understand is how it's possible for an Auto electrician to test the battery and it testing faulty and your branch in George not wanting to accept it ? Even with a full report ?
's update03 Aug 2023, 15:14
Reviewer Update
We do understand that but however what we don't understand is how it's possible for an Auto electrician to test the battery and it testing faulty and your branch in George not wanting to accept it ? Even with a full report ?
Midas's replyOfficial
04 Aug 2023, 10:05Hi Cindy. I understand your point, but the shop had to follow their own rules when it comes into battery policy.
Midas's reply04 Aug 2023, 10:05
Official
Hi Cindy. I understand your point, but the shop had to follow their own rules when it comes into battery policy.