Bad Service from Midas Atlantis

I have experienced the worst service at Midas Atlantis as well your customercare@ email address. I purchased an exide battery at Midas Atlantis on 21Feb22, on 02Mar22 the battery was completely dead when I took it in on 04Mar22 the advisor told me that they have to replace the battery but I have to return on Monday 07Mar22 to collect it (I don't know the reason for this). On Monday I was told they are waiting for a rep and that they would call me up until now have not received any calls. I went to the store again on 09Mar22 only to be told that the rep still hasn't come and that they are still waiting. I have had to resort to hiring a vehicle who's bill is climbing on a daily basis. Please assist with with either a replacement battery or a refund urgently