1 reviews | Active since Jun 2017

20 Jun 2017, 23:19

Bad Service by Midas Pietermaritzburg.

<p> </p> <p>Midas Spares Pietermaritzburg Victoria Street Branch sold me faulty Golf 4 Plug Leads on 17/06/2017.</p> <p>I went back for either exchange or refund. I was told neither is possible. They will take the plug leads for checkups. I must purchase other plug leads with them while waiting for results (how foolish).</p> <p>I asked what if the second set is faulty again, ill be required to purchase 3rd, 4th, 5th set etc. Their rude manager told me they sell original parts, if i go to Barons Ill get exatly same quality (of which it cant be true).</p> <p>I asked, why all these rules were not explained to me before I complain, manager told me he is explaining as we speak. He did not even want to listen when I said to him, conditions of warranty must be explained by a seller on purchase, not only when there is problem.</p> <p>It appears to me after service is foreign at Midas Spares. Disappointing for the brand i always respected. To me, everything about them is *******.</p> <p>Right now, they keeping my money, their faulty plug leads, Im left having to go seek help else where.</p> <p>I wonder if all Midas customer after care is this nonsense.</p> <p> </p>

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Replies (4)
Midas
Midas's reply21 Jun 2017, 09:22
Official

Good Morning Thokozani,

Thank you for bringing this to our attention.

Kindly allow us time to investigate the matter and we will revert back to you.

Warm Regards,

Midas team

's update27 Jun 2017, 21:15
Reviewer Update

I am still waiting for this matter to be sorted even now.

's update04 Jul 2017, 23:02
Reviewer Update

After a follow up call I made yesterday.

I were to be called back in 5 minutes, which didn't happen.

I was only called today by their manager who managed to resolve my matter.

Thanks

Midas
Midas's reply05 Jul 2017, 09:51
Official

Good Morning,

We are pleased to have been advised by the regional franchise manager that the matter has been resolved.

Kind Regards,

Midas Team