1 reviews | Active since Oct 2011
Bad Service & Arrogance by Midas Employees
Title: Far North Midas Mokopane refusing to honour 25-month Willard battery warranty
Tags: #Midas #WillardBatteries #WarrantyNotHonoured #CustomerService #Mokopane #SouthAfrica
I am extremely disappointed with how my warranty claim has been handled by Far North Midas Spares in Mokopane.
In July 2025, I purchased a brand new Willard battery from the store. In November 2025, the battery failed and could no longer hold a charge. I returned it and the store replaced it.
Unfortunately, the replacement battery failed again after only 3 months, in February 2026. Since Willard batteries supposedly carry a 25-month warranty, I returned the battery to the store at the beginning of March 2026.
The staff asked me to leave the battery overnight so they could try to charge it. When I returned the next day, I was told the battery is depleted and that they will not replace it again and that I must buy a new battery.
They then told me it is their policy not to replace a battery for the second time. My concern is that this policy was never explained to me when I purchased the battery, and I was never asked to sign any document acknowledging such a policy.
If this is indeed their policy, it should be clearly communicated to customers before purchase, because it directly affects the value of the 25-month warranty being advertised.
What made the situation worse was the rude and dismissive attitude from the staff. They blamed my vehicle for the battery failure but provided absolutely no evidence or diagnostic report to support this claim.
If my car is truly the problem, then a qualified technician should conduct a proper diagnostic test to prove that the vehicle’s charging system is damaging the battery. Simply blaming the car without any proof is not acceptable.
For context, I used another battery in the same vehicle for over two years without any problems before buying this Willard battery.
The facts are simple: • The replacement battery failed after only 3 months • The product is still within the advertised 25-month warranty • I was told about a “policy” that was never explained at purchase • I was never asked to sign or acknowledge such a policy • The store is refusing to honour the warranty
I would appreciate an urgent response from Midas South Africa and Willard Batteries explaining: 1. Why the 25-month warranty is not being honoured 2. Why customers are not informed about this “policy” at the time of purchase 3. Why my vehicle was blamed without a proper diagnostic report
I am simply asking for a fair resolution and for the warranty to be honoured as advertised
Please see the consumer batter warranty policy below.
1, Proof of purchase must always accompany the claim.
2, Warranty only offered on use in correctly specified vehicle.
3, No warranty is offered if the battery is used for anything other than specified use.
4, No warranty if battery shows any signs of misuse, damage marks, cracks, arcing, damage to terminals or signs of tampering.
5, A claim will only be considered for manufacturing defects or faults.
6, A battery with a voltage below 12.5V must first be charged overnight before electronic testing and warranty check can be done.
Please see the consumer batter warranty policy below.
1, Proof of purchase must always accompany the claim.
2, Warranty only offered on use in correctly specified vehicle.
3, No warranty is offered if the battery is used for anything other than specified use.
4, No warranty if battery shows any signs of misuse, damage marks, cracks, arcing, damage to terminals or signs of tampering.
5, A claim will only be considered for manufacturing defects or faults.
6, A battery with a voltage below 12.5V must first be charged overnight before electronic testing and warranty check can be done.
Your reply seems to suggest that the fault is on my side while in my message it clearly states that dispute here is on the store refusing to replace the battery while it’s still covered under the warranty period, and for your information all of the things you mention in your reply have been done and you can also check with the store
Your reply seems to suggest that the fault is on my side while in my message it clearly states that dispute here is on the store refusing to replace the battery while it’s still covered under the warranty period, and for your information all of the things you mention in your reply have been done and you can also check with the store