Bad service and no response.

I placed an online order on the 28th December 2018 to be delivered at the goodwood store. Got updates immediately saying the order has been placed and then the order is on route. Since then nothing. I have tried to call the call center, no answer. I have emailed the store and customer service on the 2nd Jan 2019, no reply. I emailed this morning as well. Waiting to see if i get a reply. All i want to know is where is my order? I have paid for it.