bad service

Hi this is the worst service I have ever received I had a complaint that was put trough to you guys on Sunday 24/04/16 Monday 26 no reply I had to call in to speak to Dillon and he tells me that I should bring the battery in ,first of all I only have one car so there is no way to bring it in secondly I have to call you thirdly he wants me to wait two weeks for them to test it and fourthly I cant even get a courtesy battery at this point I was highly upset because the battery was bought on the 25/02/16 and the old man at the counter said there is a 24 month guarantee on it ,when I heard all this the guy Dillon said that I would need a slip I told him I lost the slip but I have proof of payment on my bank statement because I paid by card he told me it will still be difficult ,he said he will get the rep of Sabat to call me (Heather) The rep called me but wanted me to drop this battery of in Claremont and I refused because I only have the one car then she called back and said that all Tonesons Claremont and Sabats guys are all busy but she would be able for me to swop it in Diep river Battery center there was no way she could pick it up because she needs to go to Fish Hoek I asked if she could help me by pickng it up and she said its not possible I then had to walk with the battery to the taxi terminus which is very far (Pelican park Buck rd to Strandfontien rd ) carry this new battery and on top of all this I have a heart condition (my two valves replaced on either side of my heart in 2010) As soon as I got to Diep river with this dead weight the guy tested the battery and said its faulty gave me a new one but still with my heart condition I had to carry it all the way back Sabats/Tonesons has my money but when it comes to after sales service they dont care I will never support not one of you ever again Regards Travis Brown