MC
Mathipa C

1 reviews | Active since Aug 2021

02 Aug 2021, 18:06

Bad Customer Service and zero Accountability

Bad Service and no accountability I went to Midas Centurion next to the Mall last year 10.10.2020 to buy a new battery. So the battery is quite new considering the fact that it's not even a year old. Well June 16 long weekend I left the car so when I come back it was flat then I thought it's because of the coldness. Then the following month July every morning it needed a kick start I took the car to a mechanic to my surprise I was told I need a new battery. I was shocked. Then I called Miss to tell them I lost the slip but the ref number was written on the battery. I was treated badly and to feel incomplete by two guys at Midas Centurion. They told me the battery is good and should be checked over night. I already bought a new battery and I told them I will not take the battery back like they said but they forcefully said to me I am gonna have to take the battery back. How? If every morning I will need someone to jumpstart me? I was told I have been leaving my lights on hence my battery is flat in the morning. How?! Maybe it's because I looked like a fool to them. I will never use Midas Ever Again.

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Replies (1)
Midas
Midas's reply03 Aug 2021, 18:29
Official
Good day,

Thank you for bringing this to our attention.

We apologise for the service that you have experienced and we will ensure that the same treatment does not occur again.

Please send us your proof of purchase to *** and we will assist you accordingly.

Unfortunately, we will not be able to assist you without proof of purchase.

Kind regards

The Midas Team