1 reviews | Active since Mar 2017

09 Mar 2017, 16:02

Bad customer service and integrity

<p>i purchased an Asin clutch kit from SMDS Midas Verulam in December 2016. The day i went to purchase the kit i requested a LUK kit and the sales person advised me that i should purchase a Asin kit because it is an orginal kit for Toyota's and comes with a one year warranty. I took the kit to my mechanic and he advised me to skimm my flywheel below he puts the new kit on which was done. After all this was done we took the van for a test drive and it had a shudder, I went back to SMDS Midas and advised the person the same day that this is the problem I am experiencing, he told me that there is nothing wrong with the kit and i should change the flywheel on my Avanza. I had to pay the mechanic again that Saturday to remove the gearbox and i traded my old flywheel as an exchange unit a took a new one from the spare shop. After this was done the problem was not solved, i went back to the shop and they advised me that I the customer should call their supplier and ask to speak to the technical guy and arrange for him to meet me and test drive my van. I did all this a the technical guy from all parts acknowledged the issue and asked me to remove the clutch and flywheel and give it to him to test, i advised him that the mechanic was closed and will reopen on the 15 January 2017. He said he could not assist my getting they mechanic to open it out for me. In january i did not have the time and cash to make the mechanic open the gear box for the 3rd time. However i was on the 07/03/2017 at 19h45 to get my mechanic to open my gearbox to check the clutch because the vibration got worst and i could not drive the van. I took out the clutch they supp**** and i put my old clutch back with a new releaser bearing without touching or skimming my flywheel due to it being 21h00 by the time and no shops open my van is now 100 percent with no noises or shuddring. I called SMDS Midas Verulam and explain the owner he said me its out of warranty and cannot assist me i must call Master Parts Durban branch manager directly. He also told me that the clutch kit for 1.3 and 1.5 is the same which is not the case. There is videos and pictures to prove this. The branch manager at Master parts told me that i must now go and get my old Flywheel back which i cannot get back because it was and exchange unit when i bought the new one SMDS Midas requested me to buy. The branch manger said he cannot assist me if i do not have this flywheel. I was not advised by Midas prior to all this to keep my old flywheel which was perfectly fine and i had to incur a cost of R3000 . I am now left without a solution and a loss of R3600 labour costs, R3000 for the flywheel, R1350 for the clutch kit purchased from Midas which is of no use to me including the cost of fuel to go back and forth to the store to resolve my issue.</p>

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Replies (1)
Midas
Midas's reply10 Mar 2017, 13:30
Official

Thank yu for bringing this to our attention.

The matter will be investigated and we will revert back to you.