Bad customer service

I purchased a car battery from Midas Welkom with a 12-month guarantee, but it died prematurely. The return process was frustrating, with multiple visits and conflicting solutions. They attributed the issue to my car's alternator, which was fixed, but the battery still wouldn't start the car. Asking me to drive the car for two weeks with a non-functional battery was unreasonable. While their technicians are knowledgeable, the customer service and warranty process need significant improvement.