Bad Customer Service

I bought brake pads for my vehicle several months ago and the friction block on one of the pads was chipped. I purchased them late and I could not return them as the store was closed. So, I had to travel with the "new" brake pads as the old brake pads were looking bad.

I went back to the shop within a week and the guy who sold the brake pads told me there was nothing he could do as I had used them. I explained I did not have a choice to which he said neither does he. I was left with no choice but to buy another set of brake pads and loose the old ones as they had a faulty and there was no guarantee the rest were not faulty.

Today I went to Midas and was serviced by a different salesperson, the other was sitting next to him. He then recognized me and said how am I doing to which I rep**** not okay because of what had happened before. He laughed it off and said it was bonus time. That got me upset and to make things worse the new salesperson gave me brake pads that were opened.

When I asked for a packet that is still sealed, the new salesperson said another customer had viewed the set he offered me and that is that. I also explained based on history I would prefer a sealed new set to which he changed his tone and insisted this is the only set in the store.

I have supported these guys for many many years and this is how they treat us.

Disrespected, Disappointed and Angry.