BD
Brandon D

1 reviews | Active since Jun 2019

26 Jun 2019, 10:41

bad customer care at midas saltriver

i bought a clutch kit from midas in saltriver not to long ago, on fitting the clutch, which they said was correct for the vehicle that I was working, when started the vehicle and tried to work the clutch there was something wrong I had to remove the gearbox again then I found that the clutch kit the sold me was incorrect and it caused damage to the guide bush in the gearbox. I returned the clutch and had to buy a new guide, they gave me another clutch kit fitted it and tried again this time it wasn't releasing correctly. so I had to do the same job again, I returned the clutch again they gave another one but the same thing happened. I then bought a clutch from my own money from a different midas and it worked no problems and now im struggling to get my money back from midas saltriver, I have since returned the clutch kit to the them with the paper work, but have yet to hear from them I called them once to find out about it and the manager had and attitude [I wasn't rude to him at all I just wanted to know how long I still needed to because I have already been waiting for more than a month] . I lost all the money I was supposed to make from the job because I had to do it four times and I had to spend own money to replace the damaged part and buy another clutch kit and now I struggling to get my money back for the clutch kit that didn't work.

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Replies (1)
Midas
Midas's reply26 Jun 2019, 12:04
Official
Good day,

Thank you for bringing this to our attention.

we will investigate the matter and revert back to you.

Kindly provide us with your contact number and one of our Franchise Manager contact you.

Kind regards 
The Midas Team