JP
Jaco P

1 reviews | Active since Oct 2018

03 Oct 2018, 07:32

Absolutely worst customer service

Yesterday Tuesday October 2 -2018 . At about 16:00 .

I went into Midas stood at the front counter for and the staff around the corner saw me and just carried on laughing then I went To them where I spoke to a white guy with tattoos and tattoos over his knuckles , and a Indian tall guy . But firstly I explained my car doesn’t come with a wheel spanner nor with a sparewheel and I need locknuts for my car can someone please assist me because I honestly don’t know what sizes or how it works ,

Short and sweet awsner saying go fetch me a sample of your nut , and to me I’m looking for help I said firstly I don’t even have a wheel spanner , they told me to use one in the shop to fetch a sample .

With my experience with customers you help and go out there and help physically but they would rather sit back make jokes and be on their phones .

So with bruised and blisterd up hands I go outside and get a sample of my car and take it to them . Then they get me a locknut put it down on the table and tell me go see if it works .

Back down again I go and try the lock nut , halfway puting it in I see they didn’t give me the fitting for the lock nut I go back up and ask for it . Once again it’s sitting on their phones and the service is **** to be honest . They made me feel so small .

That’s not the point . Coming into a shop and getting service like that is honestly the worst . There was no help towards a customer , it started to rain , I’m standing outside putting lock nuts up and they couldn’t care less .

I’d rather drive 30ks somewhere else then go back to my local automotive shop .

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