SK
SiwaVuyisile K

1 reviews | Active since Nov 2019

27 Nov 2024, 15:24

6 months and battery is dead again

Hello, i bought a battery (Willard) at Midas East London, Bowls Road and before even finishing the 2 year warranty the battery had died. I took it back in April/ May 2024 and it was replaced but i didnt receive a receipt and i figured its because i didnt have one when i was returning it and used my bank statement as PoP now the problem is the battery is giving me problems again, i took it to Battery+ at Settlersway East London who did the testing in both the battery and the alternator and said the alternator is fine but the battery is finished and said i should go back to Midas to claim a new battery as i was suppose to get my receipt back as my new 25 months warranty was starting all over again from the date of replacement.

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Replies (3)
Midas
Midas's reply29 Nov 2024, 09:13
Official
Hi SiwaVuyisile,

Thank you for reaching out to us, we are sorry for the bad experience you are having with. We'll investigate this and provide you with feedback. 

Thank you,
Team Midas. 
SK
SiwaVuyisile K's update02 Dec 2024, 13:13
Reviewer Update
I have been waiting since 29 November for a way forward but still nothing, its 2 December and i still have to jump start my car which is now messing a lot of things, car steering wheel went stiff and gave me a notification.
Midas
Midas's reply03 Dec 2024, 14:05
Official
Hi SiwaVuyisile, 

Thank you for taking my call. as per the phone call conversation, please do go to the store tomorrow for assistance. 

I will check if with you as well tomorrow.

Thank you,
Team Midas.