Xbox store refund

Good day,

On the 29th of may 2021 I made a purchase on the Microsoft store for a game. Requested a refund the following day and till today after numerous emails between me and Microsoft I still haven't recieved my refund ( It's been 7 months now)

Never request a refund in South Africa if your using capitec, both of these business can't reslove the matter really sick and tired of asking 100+ plus people to help