Very Bad Service

<p>My Sons headset of Xbox one was faulty. i phoned the south africa Microsoft no. 5 times . After the first time i got a case no. and the agent said he did the order and it will take 14 days for the courier to collect faulty one and give me the new head set. The dat was the 5 June 2016. after 14 day i phoned again with case no. and told them i did not receive it yet. The agent said no it left Uk and its on its way will receive it the 18th July 2016. after this date i phoned again and the agent said to me looking at all my credentials on the system that there is no order sorry for the inconvenience but he will do it right now for me. So now the precious agent **** to me!!! Then after 2 days i received an email that they could not do the order because there is something wrong with theris system and that i can call the south Africa microsoft customer care no. WHICH I PHONED EVERY TIME!!!!!!!! this is unexceptable for such a big company!! I want service and it should off been yesterday already.</p> <p> </p> <p> </p>