Useless Microsoft

MS informed me by e-mail that they will automatically renew my Office subscription and debit my credit card. a few days later they informed me that the transaction was unsuccessful. I subsequently paid the renewal online with my credit card. Now I find that two payments went off on my credit card! Microsoft in SA is unreachable: -through the internet you are sent through a labyrinth of webpages to nowhere! -i you call them, are redirected to a call centre in Outer Mongolia where you talk to someone with such a heavy accent that they are illegible.

They maintain only one payment went through and referred me to my bank!!!!