Unauthorized deductions from Microsoft

Not even worth a star! Microsoft has deducted R1299 from my cellphone account that was not authorized by me. An unknown email account was used to log into my account. Microsoft refuses to give the full details of that email address. (The start and end of the mail address is unknown). They also refuse to give me details as what program was purchased. So it make it difficult to get to the bottom of this.

I was told now that they cannot refund me. I noticed the deduction on my account 5 days before hand, and tried to canceled it, but with MS’s slow response, the transaction was not stopped in time.

I downloaded a pre-trail of Microsoft 360,(in 2020) but cancelled it within a day as my computer crashed. I was charged the full amount, but refunded after complaining. In 2021 I was again charged without downloading anything from MS. The issue was resolved, and money paid back.

I am not sure if this again was the problem? It seems like they did not cancel the subscription from the start!

I spoke to a Marissa W. Customer Services Support Agent Microsoft Customer Support & Services, who now claims she is the “highest level of support from MS! Ref number ***