unauthorize debit order

I am writing to express my frustration and disappointment regarding an unauthorized charge of R1499 that was taken from my account. I have no knowledge of how my card details were obtained, nor have I signed up for any account or service with your company.

This transaction was made without my consent, and I demand an immediate refund of the full amount. I would appreciate your prompt attention to this matter and expect a resolution as soon as possible.

Please confirm receipt of this message and inform me of the steps you will take to process my refund.