Unacceptable Service

My experience with Microsoft/Xbox Support (South Africa) has been terrible. I have been trying for months to dispute the warranty on my console and even sent through my receipt as proof of payment. I have received no follow up nor do I get any replies to my emails. I have waited too long and without any progress or update. Instead of having them fix or replace my console (as it is still under warranty) I have gone out of my way and spent my money fixing it at a third party.

The warranty is useless as their support doesn't work and there just isn't any other channels of communication with them to try resolve with any issues you may have. I am utterly disappointed that such a big corporation could deliver such lackluster service like this to their customers! Especially when dealing with very pricy hardware. It is truly unacceptable.