The WORST aftersales service from Microsoft on XBOX ONE S

<p>I bought an Xbox One S and it started giving me problems. I took it back to the store after just 15 days and was told to contact Microsft directly which I then did. They picked up the Xbox by courier and from then on its been setback upon setback. At first they wanted to repair it to which I refused seeing that it is only 15 days old. They agreed to replace it. I got instructions to follow up with Microsofts courier company on when it will be delivered. I left numerous messages for "TK" and never got a reply. When I did get hold of her I was told that it it would be shipped on a specific date. When it didn't arrive I checked back and they forwarded me an email which states that the console is out of stock and would take weeks. I was then told by a call centre agent to disregard that email. Everytime I contact Microsoft I get a call centre agent somewhere outside South Africa. The status on their website keeps showing repaired and nothing about my device being shipped. Its been the most frustrating and disappointing experience I've had with a company in a long time. I used to love my Xbox but unfortunately that has changed in the last 2 weeks. Everyone passes the buck and I'm stuck in the middle even though I paid full price for my console just like everyone else. Be very careful before you put your trust in a company like Microsoft. They don't care about customers and you'll be going through the same frustrating experience for weeks.</p>