Terrible South African Customer Service

<p>My Xbox One was ****** about 3 months ago, I have since then opened several tickets, at first to track the xbox should it connect to the internet, and then three follow up events. The last two times on the online help I was asked to contact ********** in order to see any activity on the xbox as Microsoft has not yet contacted the police officer in charge of the case (she has called them to start the process). Ontop of this the police here are useless and I have been told the same story for three moths now about how the Constable will - check her email as she hasnt had time - I DO NOT want to write off a 15 000 RAND investment as is, I doubt that the xbox has not yet been connected to the internet but I cannot find out as the support number is never answered. I have called three times and have waited over 20 minutes each time, this is no way to handle customer relations, where is the dedicated south african support? </p>